Empower your IP Telephony Infrastructure with Microsoft Office 365 Cloud PBX

Replace your traditional phone system with Office 365 Cloud PBX and add a set of calling features delivered in Office 365 with Skype for Business Online. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.

Use our veteran and well-known experience in Office 365 deployment and adoption to improve your business Unified Communications capabilities and operate your business phone system in the cloud. Because Office 365 Cloud PBX in Skype for Business supports Office 365, your system will always be up to date with the most advanced features.

 

What Is Skype Operations Framework?

The Skype Operations Framework (SOF) is a multi-faceted approach providing a comprehensive guide and toolset for implementing and managing a stable cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, from planning, deployment, delivery and operation to ensure you maximize the value of your Skype for Business investment. 

 

 

Office 365 Cloud PBX powered by U-BTech

Get your Digital Transformation right with Office 365 Cloud PBX based on Skype for Business Online

U-BTech Solutions provides a holistic solution for unified communications deployment and managed services as well as assessment and training services. We have also combined the Skype Operations Framework (SOF) with our own cloud consulting and migration experience to introduce you to the benefits of Office 365 Cloud PBX through planning, delivery and operations expertise.

The Office 365 Cloud PBX Solution is designed for businesses that evaluate, start or accelerate their journey to cloud communications and Office 365. Our professional team will make sure your transition to Office 365 Cloud PBX services will be as smooth and efficient as possible. U-BTech experts will manage all the aspects of the process from planning stage to operation with a customized Project Plan for your company.  

 

U-BTech's Skype Operations Framework Solution:
 

Phase

Outcomes

Activities

Plan

  • Capture business requirements
  • Define architecture and approach
  • Assess & remediate network and infrastructure
  • Identify Personas for successful adoption
  • Defined rollout plan for all sites
  • Create business use cases
  • Create architecture and design
  • Define adoption success
  • Perform Network Readiness Assessment
  • Execute persona analysis
  • Remediate infrastructure and networking blockers
  • Build rollout schedule
  • Plan for deployment

Deliver

  • Deliver high quality Skype for Business Online services on a site by site basis while driving adoption and initiating operations
  • Identify scenarios to target new features and capabilities as they become available
  • Train end users on the service and devices for successful adoption
  • Survey sites and create implementation plans
  • End-user communications and adoption training
  • Coordinate device (delivery to end users and provide support as necessary)
  • Deliver a launch campaign to end users for awareness
  • Enable services and users

Operate

  • Maintain and enhance the delivery of a high quality and reliable Skype for Business Online service to end users over time
  • Enable new users rapidly to meet business requirements
  • Provide 24x7 support to meet business goals
  • Provide Tier-1 support training to customer's IT staff for quick, in-house resolution of issues
  • Monitor service quality and usage for the first 30 days
  • Provide training on tools to monitor quality and adoption of the service
  • Perform remediation activities






























     


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