Exchange Tasks 365 Frequently Asked Questions

Frequently Asked Questions (FAQ) about Exchange Tasks 365, U-BTech's recipient management tool for Office 365 and Microsoft Exchange servers.

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What are the minimum requirements for installing Exchange Tasks 365?

Exchange Tasks 365 as an application has the following prerequisites:

  1. Local administrator permissions on the machine that product is being installed on.
  2. Any Windows OS above and including Windows XP Service Pack 2, Windows XP SP2 and Windows Server 2003 SP1, Windows Vista, Windows 7, Windows 8, Windows 2008 and Windows 2008 R2
  3. Windows Management Framework Core package - Windows PowerShell 2.0 and WinRM 2.0: http://support.microsoft.com/kb/968930 (Not required when running Windows 7 and Server 2008 R2)
  4. .NET Framework 3.5 or above
  5. For managing Office 365 organizations: Working credentials for Office 365
  6. For managing Office 365 organizations (Optional): The Microsoft Online module for managing Office 365 licenses
  7. For managing Exchange 2007/2010 On-Premise: At least one Exchange Server 2010 Client Access Server available in the Active Directory environment
  8. For managing Exchange 2007/2010 On-Premise: A connection to an Active Directory domain

What sort of permissions do I need in order to manage a mailbox using Exchange Tasks 365?

Exchange Tasks 365 uses the built-in PowerShell CMDlets and commands for mailbox management relevant to Exchange 2007/2010 and Office 365. Each command has different permission requirements and require the managing user to be a member in different roles and groups. To read about the commands follow this link: http://technet.microsoft.com/en-us/library/bb124233.aspx.

Some commands like Import / Export Mailbox keep failing! HELP!

Some commands might fail or be reported as not existing if you don't have sufficient privileges and rights. For Export/Import mailbox feature, the requirements are: The RBAC role assignment to the required group/user:

 New-ManagementRoleAssignment –Role:"Mailbox Import Export" –User:HelpDesk

The ADM (Administrative Template) included with Exchange Tasks 365 for GPO management doesn't work, why?

While the ADM is included in every version of Exchange Tasks 365, only the Enterprise and Premium editions of Exchange Tasks 365 supports these GPO changes.

How can I find if there are any updates available to Exchange Tasks 365?

That's simple. Just go to the Help menu and click on the 'Check for Updates' link. Customers who purchased our retail products are automatically added to our mailing list and receive email notifications about updates and news.

I need to activate my product and I don't have a working Internet connection from my workstation, what can I do?

You can use our offline activation web page, https://activation.u-btech.com, where you can use your purchased serial code and unique machine code to activate your license and receive an offline activation code. The serial code is your proof of purchase and the machine code, which will be provided by each of our products on its offline activation dialog. This is our way of verifying the use of the license on a single machine.

I've received an error while trying to activate my license using the Offline activation web page, What should i do?

You are welcome to contact our support staff. Please send your information and machine code to support@u-btech.com and we will activate the product for your purchased license and send you back your license code.

I need more time with the Trial version, who should I contact?

Please contact our sales department at sales@u-btech.com. They will consider each request and decide whether to provide you with a trial extension key.

Exchange Tasks 365 looks great. What is the licensing scheme for it?

Exchange Tasks 365 uses a per user, per machine licensing method. You have to purchase a single license for each user who is going to manage recipient mailboxes using Exchange Tasks 365. The license can be activated twice on that machine for maintenance reasons (operating system reinstallation for example).

Starting with version 1.6, we offer an additional licensing method for Office 365 subscribers. The new "Free Edition" is offered free of charge, as long as your organization registers U-BTech Solutions as your Office 365 partner. For additional information, please see Exchange Tasks 365 Free Edition.

I'm in the middle of my migration to Office 365 so I still have a hybrid environment containing mailboxes on both Office 365 and my On-Premise servers. Can Exchange Tasks 365 handle this scenario?

It most certainly can. Exchange Tasks 365 allows for the creation of multiple connections, which can be either Office 365 connections or Exchange 2010 On-Premise connections.

Does Exchange Tasks 365 support managing Exchange 2007 servers in my organization?

Exchange Tasks 365 does support managing Exchange recipients on Exchange 2007 servers, but at least one Exchange 2010 CAS server needs to be available, as well as the Exchange 2007 management tools that need to be installed.

Is there a limit on the amount of users that can use Exchange Tasks 365?

As long as you respect your licensing terms, there is no limit at all. Currently Office 365 doesn't limit concurrent unique connections to the online service and no limitations apply to the On-Premise environment as well. Office 365, however, only allows 3 users to be connected concurrently to the online service. No such limitations apply to the On-Premise environment.

I want to type and save my Username and Password so Exchange Tasks 365 can automatically connect using my credentials. Is it safe?

Yes. Exchange Tasks 365 uses a strong encryption key using Microsoft's AES (Advanced Encryption Standard) algorithm to save and protect your credentials.

Are the connections I create in Exchange Tasks 365 private?

Yes. All the connections and relevant settings are saved under your individual user profile. Nothing is shared between users.

While the connection to my On-Premise environment is pretty fast, connection to my Office 365 environment is pretty slow. Can you guys help me?

Working against Microsoft's Online environment is somewhat slower than working against local Exchange servers, mostly due to API limitations and slow WAN connections. We did everything we could to improve the experience and are always looking into other ways to improve this experience. While the initial connection can be slow at times, everything you do once you're connected to your 365 environment responds significantly better.

I want to assign Office 365 license and usage information using Exchange Tasks 365. Where can I download the MSOnline module?

The free "Windows Azure AD Module for Windows PowerShell" module can be downloaded from the following location:
http://aka.ms/aadposh.
You will also need to install the Sign-In Assistant module, available as a free download from the same page.

I'm a service provider and I bought Exchange Tasks 365 Premium Edition with the ability to create an unlimited amount of connections. Is there a technical limitation to the amount of simultaneous connections my management machine can handle?

Not really, as long as you make sure your management machine has enough RAM to handle the simultaneous connections. As a guideline to memory consumption, please use the following table:

Running Exchange Tasks 365 (base) 25MB RAM
Each open connection 70MB RAM
Each recipient in the online tenant 17KB RAM
 

Example: for 30 online tenants with 100 recipients each, the recommended RAM requirement would be:
25 + (70 * 30) + (0.017 * 100 * 30) = ~2,176MB.

How can I manage my on-premise Exchange Server using Exchange Tasks 365 from a non-domain joined workstation or server?

Exchange Tasks 365 uses the WinRM remoting protocol to connect to your server. In a non-domain joined workstation or server, automatic discovery will not work, so as long as there are no connectivity or network limitations and you manually specify your server's name and credentials, the connection should work. One thing to remember is that you will have to configure your machine as a "Trusted Host" for WinRM. To do so, just run the following command in an elevated command prompt window:

 winrm set winrm/config/client @{TrustedHosts="servername1","servername2"}
Make sure that you create two entries for your machine, one for the IP address and one for the computer name.

 

I want to use Exchange Tasks 365 but my organization allows access to the Internet only through a Proxy server. How can I configure proxy settings?

To be able to work with Exchange Tasks 365 behind a proxy server, do the following:

  1. Check the HTTP proxy settings on your local computer by running the following command:
     netsh winhttp show proxy
  2. The output of the command may say:
     Current WinHTTP proxy settings:
     Direct access (no proxy server).
    
  3. If your local computer doesn't have an HTTP proxy specified, specify one by running the following command:
     netsh winhttp set proxy <proxy server name>:<port> "<local>"
    For example, if the name of your organization's proxy server is proxy1, run the following command:
     netsh winhttp set proxy proxy1:80 "<local>"
  4. After you run the command to configure the proxy server, you should see output that resembles the following:
     Current WinHTTP proxy settings:
     Proxy Server(s) :  proxy1:80
     Bypass List     :  local

 

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