Outlook Delegation Manager Frequently Asked Questions

Frequently Asked Questions (FAQ) about Outlook Delegation Manager, U-BTech's ADUC add-on for managing Outlook delegate permissions.

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Does Outlook Delegation Manager extend the Active Directory schema?

Absolutely not!

Outlook Delegation Manager adds configuration settings to Active Directory objects called displaySpecifiers.

You can read more about them here:
http://technet.microsoft.com/en-us/library/bb727026.aspx

Which credentials do I need to provide within Outlook Delegation Manager installation, and why?

You should provide the credentials of an Enterprise Admin or equivalent, in order to perform changes in the Configuration partition of Active Directory.

This partition holds the objects called displaySpecifiers (see previous question).

Outlook Delegation Manager requires the credentials in order to make the required changes during setup.

The credentials are sent securely to the domain controller for authentication and are discarded immediately after the configuration changes.

The privileged user is required only once. In the first installation of Outlook Delegation Manager, or when upgrading to a newer version.

So each installation will require these credentials to install Outlook Delegation Manager ?

No. as stated in the previous question:

The privileged user is required only once. In the first installation of Outlook Delegation Manager, or when upgrading to a newer version.

You could choose to skip the credentials step during setup, or issue a quick and silent install after running an installation with the required credentials with the following command:

 Outlook-Delegation-Manager.exe /S

Note: Local administrator permissions are still required for the installation.

What are the minimum requirements for installing Outlook Delegation Manager?

Outlook Delegation Manager as an application only requires that you have .NET Framework 2.0 or above installed and any version of Windows above and including Windows XP SP2, it also relies on Exchange Web Services functionality which is only available in Exchange Server 2007 SP1 and above environments on the CAS server role.

To read more about EWS visit the following link: http://msdn.microsoft.com/en-us/library/bb408417.aspx

What sort of permissions do I need in order to manage a mailbox using Outlook Delegation Manager?

To be able to manage mailboxes you have to be granted the Exchange Recipient Administrator role but that’s not enough.

To allow for complete mailbox delegation EWS requires that you hold a permission called ms-Exch-May-Impersonate and for the CAS server to hold another permission called ms-Exch-EPI-Impersonation.

To make things easier we’ve created a PowerShell UI utility "Set Delegate Permissions" to grant these permissions easily and with no effort. The utility is available within the program Start menu folder and it is supplied with each download of Outlook Delegation Manager.

The "Set Delegate Permissions" PowerShell utility for EWS permission configuration isn’t working, why?

Our provided PowerShell utility uses the Exchange Server 2007 or 2010 Management Snap-In to grant the appropriate server and mailbox permissions.

That means you have to run it either directly from the Exchange 2007 or 2010 Server or from any machine that has the Exchange Server 2007 or 2010 Management Tools installed.

I installed Outlook Delegation Manager but I don't see any changes in the action or properties menu.

This is mostly caused by two reasons:

  1. The credentials provided in the "Active Directory Authentication" screen during the installation were not privileged for the Configuration partition in Active Directory.
  2. You're not using the default Active Directory Users and Computers snap-in. If you've created custom management snap-ins, you might need to create them again.

Where can I find the Exchange Server Management Tools?

Outlook Delegation Manager does not require The Exchange Server Management Tools to function, these are only required to set the required EWS permissions.

The Exchange Server Management Tools can be installed individually directly from the Exchange Server DVD media on supported operating systems.

If you want a 32bit version of the tools for your management workstation, you can download them directly from Microsoft at the following link: http://www.microsoft.com/downloads/details.aspx?FamilyID=6be38633-7248-4532-929b-76e9c677e802&displaylang=en

Note: Exchange Server 2010 does not provide any 32bit version installation.

What are the risks involved with EWS Impersonation?

As we’ve mentioned before, Outlook Delegation Manager requires the managing users to have the Exchange Recipient Administrator role and the membership in this group is entirely up to the Exchange organization administrator.

The best about EWS impersonation is that it is valid only for EWS connections. It does not grant permission for MAPI connection (Outlook client) nor Outlook Web Access.

That means that Outlook Delegation Manager does not require the managing user to have full mailbox access in order to configure delegate access !

How can I find if there are any updates available to Outlook Delegation Manager?

Most of our tools are installed in secure server environments where Internet connectivity cannot be taken for granted.

That’s why we don’t provide any automatic updating functions in our products.

This might change in the future but for now all you have to do to find out if there is a new version available is to visit our website.

Customers who purchased our retail products are automatically added to our mailing list and receive email notifications about updates and news.

I need to activate my product and I don't have a working Internet connection from my workstation, what can I do?

You can use our offline activation web page https://activation.u-btech.com where you can use your purchased serial code and unique machine code to activate your license and receive an offline activation code. The serial code is your proof of purchase and the machine code, which will be provided by each of our products on its offline activation dialog, is our way of verifying the use of the license on a single machine.

I've received an error while trying to activate my license using the Offline activation web page, What should i do ?

You are welcome to contact our support staff, please send your information and machine code to Support@U-BTech.com and we will activate the product for your purchased license and send you back your license code.

I need more time with the Trial version, who should I contact?

You can contact our sales department at sales@u-btech.com.

They will consider each request and decide whether to provide you with a trial extension key.

Outlook Delegation Manager looks great. What is the licensing scheme for it?

Outlook Delegation Manager uses a per user licensing method.
You have to purchase a single license for each user who is going to manage recipient mailboxes using Outlook Delegation Manager.


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