Password Expiration Notifier Frequently Asked Questions

Frequently Asked Questions (FAQ) about Password Expiration Notifier - the tool that notifies users before their password expires.

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Q: What are the minimum requirements for installing Password Expiration Notifier?

A: Password Expiration Notifier as an application only requires that you have .NET Framework 4.0 or above installed and any version of Windows
       above and including Windows Server 2008 as a Domain Member machine for Active Directory Domain environments.

Q: What sort of permissions do I need in order to start using Password Expiration Notifier?

A: For Active Directory environments, the service account for the Password Expiration Notifier service has to be a domain user with read permissions 
       to Active Directory. That’s it! You can even use the local system account for a Domain Joined machine.

Q: Are there any risks involved with creating a user for the Password Expiration Notifier service?

A: Not at all. The user only has read permissions and never writes any information to Active Directory.

Q: Do I have to change anything on the user’s workstation or device? Is the user aware of the Password Expiration
    Notifier process?

A: Absolutely not! Password Expiration Notifier runs on the back-end, on any supported server of your choice and queries your platform of choice.      
       The user isn’t aware of anything until they get the reminder email and you’ll never interfere with their work.

Q: Where does Password Expiration Notifier get its information from?

A: Some of the information is supplied by you as you configure your password notification polices. Password Age and Expiration values are read from
       user attributes in Active Directory.

Q: Is Password Expiration Notifier an all or nothing solution? Is specific targeting an option?

A: Password Expiration Notifier allows you to create multiple notification policies. Each policy can both target specific users and query specific
       locations in Active Directory using the well-known LDAP query syntax. Each policy lets you configure all parameters and can behave differently
       than other policies.

Q: What are some of the options included in a Password Expiration Notifier policy?

A: Settings you’ll find in the Password Expiration Notifier policy include:

·         The amount of reminders to send out as well as how many days in advance before password expiration

·         Which SMTP server to use for password expiration

·         The LDAP query to use for locating users to notify

·         The overall look and contents of the Password Expiration Notifier email

·         Whether or not to notify users about passwords set to never expire

·         An administrative email address to get password reminder email summaries

·         And more…

Q: I have a very complex Active Directory forest with multiple domains and sub-domains, is Password Expiration
the right product for me?

A: Definitely! As long as the Password Expiration Notifier service account user is trusted throughout the entire forest, you can create Password    
       Expiration Notifier policies that will target the entire forest as well as individual domains and sub-domains.

Q: How does the Password Expiration Notifier send out its notifications?

A: Password Expiration Notifier uses emails as its primary method of notification. We do have customers using 3rd party platforms to relay email    
       messages to SMS gateways.

Q: How can I find if there are any updates available for my Password Expiration Notifier installation?

A: Most of our tools are installed in secure server environments where Internet connectivity cannot be taken for granted. That’s why we
provide any automatic updating functions in our products. This might change in the future but for now all you have to do to find out if there
       is a new version available is to visit our website or click the “Check for Updates” link in the “About” dialog. Customers who purchased our retail
       products are automatically added to our mailing list and receive email notifications about updates and news.

Q: I need to activate my product and I don’t have a working Internet connection from my server or workstation, what    
I do?

A: You can use our offline activation web page where you can use your purchased serial code and unique machine
       code to activate your license and receive an offline activation code. The serial code is your proof of purchase and the machine code, which will be
       provided by each of our products on its offline activation dialog, is our way of verifying the use of the license on a single machine.

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